Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services. Customer Relationship Metrics - (US) - Produces customer relationship management research. CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs. The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers. The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products. Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs. Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. DJN Solutions - (UK) - Provide design and implementation services for call centre equipment. 24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines. The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter. Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies. Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers. Call Center Training Solutions - Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida. International Customer Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.