Pivotal Corporation - XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain. Sitel Corporation - Delivering telephony based customer relationship management solutions and project management. Unicom Telecommunications - Specializing in order fufillment for each and every business type. Customer Focus Consulting - Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment. Maconomy - Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries. Inq.com - Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today. Platinum Rule - Learn more about how charismatic you are and how charisma affects you personal and professional success. UltraFeedback - Research consulting firm that aligns organizations with their customers. SafeHarbor Technology Corp. - Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web. The ITIL Open Guide - A public wiki site dedicated to the ITIL approach to IT and customer support and management. SSI Partners - Offers help in maximizing the revenue and cost savings via remote service offerings. KR Consulting - Management consulting firm for help desks and customer support centers. SearchCRM.com - Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news. CaseBank Technologies Inc. - CaseBank develops and delivers experience-based Decision Support solutions reducing equipment maintenance costs and increasing uptime for the manufacturing, aerospace, petrochemical, and related sectors. PhoneWare Call Center - PhoneWare call center solutions serving the telecommunications, educational, pharmaceutical, travel and tourism, insurance, financial and automotive industries. Sms for Service - Ensuring service excellence with the use of innovative sms technology,a short code number and the Internet. Customer Contact Solutions - Complete customer contact solutions enabling clients to outsource all or any part of their inbound and outbound customer contact needs. Quality3 - Call center consultant services for customer satisfaction and improved business. Sanad - Provides customer support services to businesses, including training and outsourcing.