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Customer Relationship Management (CRM) consists of the gathering of detailed information about a company's customer base, the history of their purchases, requests, general buying patterns, and feedback, both positive and negative.
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Softlab - IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries. Mamut - Provider of CRM and Internet solutions to small businesses worldwide. Joe Turner - Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982 Customer Inc - Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies. Strengthbank - Offers professional keynote and customer service seminars. The Cross Country Group - Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America. NowDocs - How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for time sensitive documents. Kovair Inc. - Consulting services covering CRM and strategic relationship management. MindTree Ltd - Global information technology and research and development consulting company, providing offshore software development, product engineering and outsourcing services. Locations in USA, Asia and Europe. TeleTech - Customer management, business-process and database-marketing solutions. Includes news and resource library. 21CRM Systems - Customer relationship management implementation and consulting specialists with offices in Canada and the USA. Harte-Hanks, Inc. - World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS) The Interchange Group - Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.
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