Opquast - A list of best practices intended to improve the quality of on-line services. Web Pages That Suck - Learn good web page design by looking at bad web pages. Internet Brothers: Helpware for the Cybercommunity - Expanding web community by offering free tips and tutorials about HTML and DHTML, graphics editing, site promotion, digital photography, and desktop publishing. Presented often with a touch of humor, and always with examples. Usable Web - Collection of links and accompanying information about human factors, user interface issues, and usable design specific to the World Wide Web. Usefo.com - Web design resources, Usableword newsletter, and web usability guidelines to make web sites faster, more educational, and usable. HTML Authoring Tools - Provides free services to assist web authors who wish to make their information available to the largest audience. AnyBrowser.com - Web page viewer presents a site as it might be seen by visitors with different browsers. Lynx Friendly - The key to being Lynx Friendly is to be consciously aware of the HTML which goes into creating a web page and to ensure that those using a non-graphical browser are not ignored. Something 4 Nothing Web Pages - Tips for building pages which are visually pleasing, and yet still download quickly and make information easy to access. From Webdeveloper.com. Fifth Conference on the Human Factors and the Web - A forum for sharing information among a community of human factors engineers, designers, and developers who are interested in producing web sites that are more useful and usable. Site contains proceedings of the most recent (3/Jun/1999) conference and archives of all previous conferences. Usability Professionals' Association - The UPA's purpose is to promote usability concepts and techniques worldwide. Theory - A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review. Usability.gov - Provided by the National Cancer Institute. Includes information and resources on making web sites and other user interfaces more useful, usable, and accessible. News and current publications and additional links are provided. 100 Things to Do to Make a Better Site - List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic. Art and the Zen of Web Sites - Suggestions and guidelines for putting together a usable and attractive web site. Usability First - Diamond Bullet Design offers their experience and knowledge on website and software usability. Starling Access Services - Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site". ShoreWalker - Covers every area of site design as well as what not to do. Steers the user away from hype and towards more practical, user-friendly Web design. Based in Australia. A Heuristic Evaluation of a World Wide Web Prototype - Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction. Web Development - A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodology. Web Usability Findings - Compilation of surveys of web usability engineering and test results. eShopability - Provides design and usability information and advice on how to convert browsers into buyers and keep them, analysis and trends. Free fortnightly newsletter. AgeLight Institute - Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users. Klariti Guide to Usability and Information Architecture - Directory contains over 500 links, mainly to scholarly articles. Hot Text: Web Writing That Works - Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers. Vaspers the Grate: Web Credibility Destroyers - List of design issues that pollute an overall impression of trustworthiness and dependability. Vaspers the Grate - Insights into web writing, user-focused web design, and web credibility enhancement. Croc O' Lyle - Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business. Scottberkun.com - Expert columns on web usability, interaction and web design. Schroeder, Will: Testing Web Sites with Eye-Tracking - Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site. Tognazzini, Bruce: First Principles - Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services. Jeffrey Veen: The Usability of Subscribing to Feeds - RSS feeds are surprisingly difficult for the average user to use. Adobe - Flash : Usability - Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers. Norman, Don: Human Centred Design - Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen. Universal Usability - Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources. alt tags - Muddling Through - Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation." IBM DeveloperWorks: Web Architecture - Offering tools needed to understand usability and accessibility issues. Includes materials that can help you create user-centered applications and gain insight into accessibility challenges. Nielsen Norman Group - Jakob Nielsen shares his thoughts on usability. Spool, Jared: Hard Evidence from Research - Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective - "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success. Morville, Peter: Building a Synonymous Search Index - Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site. The Scent of Information - The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information. Rosenfeld, Lou: Is Less Really More? - When it comes to the usability factor of tables of contents, is less really more? Morville, Peter: Virtual Documents: The Challenges of Chunking - Advice for determining a level of granularity in breaking up documents for online viewing. Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo! - Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets. Java Software Human Interface - Essential information about human interface design and usability for applications and applets written in the Java programming language. Alertbox - Jakob Nielsen's bi-weekly column on current issues in Web usability, focusing on simple and minimalist design based on real user needs. Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox) - Sites are getting better at using minimalist design, maintaining archives, and offering services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show. Principia Hypertextica: Introduction - A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web. CNET.com - Study: Design lacking in e-tail sites - The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving.