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DMOZ Internet Directory
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Business
Telecommunications
Call Centers
Software
66 Sites
Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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Blå Tornet Data AB
- Offers software development and consulting based around support organization and management.
Verint
- Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
EchoPass
- Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Westbay Engineers
- Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Database Systems Corp.
- Provider of call center technology, including software, predictive dialer systems, and web development products.
Noetica
- Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Portage Communications
- Offers a range of call center software tools for forecasting and staffing.
Callscripter
- Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.
Engage Technology
- Specializes in Computer Telephony and E-Commerce solutions software.
Professional Telecommunications, Inc.
- Distributor of business management solutions for the call center industry.
Data Collection Resources
- Offers monitoring and agent evaluation software.
Altitude Software
- Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
PanaLog Software
- Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Centergistic Solutions
- Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Xentrax
- Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
KGA
- Offers PC-based training and assessment programs for call centers and a number of other industries.
Genesis Systems
- Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
UtilCall
- Provides a range of call center software utilities.
Cacti Inc
- Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
synTelate
- Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Applied Business Technologies
- Provider of Call Center recording and quality audit solutions.
KoolToolz
- Provides workforce planning tools for call centers, including schedule agents and performance analysis.
VerbatimTPV
- Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Amtelco
- Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Braxtel Communications
- Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Dial Connection, Inc.
- Offers predictive dialing, telemarketing and call center software solutions.
Who's Calling
- A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Gryphon Networks
- Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Teleopti
- Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
Vox Spectrum Inc
- Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Inova Solutions
- Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
The Amanda Company, Inc.
- Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Vocalcom
- Offers a range of call center software products, including predictive dialers and sms management solutions.
Astute Solutions
- Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
PeopleForce
- Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Scrub DNC
- Do Not Call list compliance scrubbing software for Windows and iPhone.
Electronic Technology Systems
- Contact center voice, screen, call recording and monitoring software solutions.
Coordinated Systems, Inc.
- Provides software for agent monitoring and call recording.
Envision Telephony, Inc.
- Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Hansen Software
- Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd
- Provides a range of voice recording applications based upon the Microsoft platform.
IAT
- Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
Noble Systems
- Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Five9
- Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.
TouchStar
- Global providers of contact center technologies. Part of Noble Systems.
TeleWare PLC
- Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
Aspect Inc
- Global providers of call center solutions including voice, text, chat and social multi-channel support.
Ameyo
- DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.
Enghouse Interactive
- Producer of customer call center and telephony integration software.
TixTime
- TixTime scheduling, time and attendance, and employee management for contact centers.
Aheeva - Call Center Software
- Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.
Volt Delta
- Provides software solutions for call centers, directory assistance providers and yellow pages publishers. Solutions include call routing, ACD, speech recogntion, data management, search engine and integration.
ScoreBuddy
- Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.
Greenlight Innovation
- Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.
Bright Pattern
- Providers of multi-channel cloud contact center software
Snapshotz Online
- Web based customer service assessment and benchmarking tool.
8x8
- Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.
OPC Marketing
- Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Wilke Global
- Providers of consumer-oriented CRM solution. Includes multi-channel contact management, item locator, knowledge-base, and surveys. Hosted and on-premise systems available.
Ultra Communications
- Provider of network call centre solutions, offering clients 24/7/365 UK support. Includes inbound/IVR/ACD, predictive dialler, CTI, call recording,MI and managers tools.
Monet Software
- Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.
Clarity Connect
- Providers of contact center software native to Skype for Business
InContact
- Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.
Presence Technology
- Presence Technology offer a suite of modular multi-channel software solutions for call centers.
Nixxis
- Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.
EasyCall Cloud
- EasyCall Cloud is online call center and CRM software for telemarketing and telesales.
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See Also
Software
Business : Telecommunications
86 Sites
Help Desk
Computers : Software
96 Sites
Also Available in These Languages
German
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