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Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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Blå Tornet Data AB - Offers software development and consulting based around support organization and management. Verint - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. EchoPass - Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings. Westbay Engineers - Provider of online workforce management tools for forecasting agent staffing requirements at call centers. Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products. Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. Portage Communications - Offers a range of call center software tools for forecasting and staffing. Callscripter - Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite. Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software. Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry. Data Collection Resources - Offers monitoring and agent evaluation software. Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. KGA - Offers PC-based training and assessment programs for call centers and a number of other industries. Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. UtilCall - Provides a range of call center software utilities. Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. Applied Business Technologies - Provider of Call Center recording and quality audit solutions. KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis. VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions. Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls. Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions Inova Solutions - Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks. The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions. Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. Scrub DNC - Do Not Call list compliance scrubbing software for Windows and iPhone. Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions. Coordinated Systems, Inc. - Provides software for agent monitoring and call recording. Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry. i-Net Applications Ltd - Provides a range of voice recording applications based upon the Microsoft platform. IAT - Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah. Noble Systems - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. Five9 - Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity. TouchStar - Global providers of contact center technologies. Part of Noble Systems. TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. Aspect Inc - Global providers of call center solutions including voice, text, chat and social multi-channel support. Ameyo - DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc. Enghouse Interactive - Producer of customer call center and telephony integration software. TixTime - TixTime scheduling, time and attendance, and employee management for contact centers. Aheeva - Call Center Software - Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center. Volt Delta - Provides software solutions for call centers, directory assistance providers and yellow pages publishers. Solutions include call routing, ACD, speech recogntion, data management, search engine and integration. ScoreBuddy - Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports. Greenlight Innovation - Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing. Bright Pattern - Providers of multi-channel cloud contact center software Snapshotz Online - Web based customer service assessment and benchmarking tool. 8x8 - Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services. OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. Wilke Global - Providers of consumer-oriented CRM solution. Includes multi-channel contact management, item locator, knowledge-base, and surveys. Hosted and on-premise systems available. Ultra Communications - Provider of network call centre solutions, offering clients 24/7/365 UK support. Includes inbound/IVR/ACD, predictive dialler, CTI, call recording,MI and managers tools. Monet Software - Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud. Clarity Connect - Providers of contact center software native to Skype for Business InContact - Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization. Presence Technology - Presence Technology offer a suite of modular multi-channel software solutions for call centers. Nixxis - Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions. EasyCall Cloud - EasyCall Cloud is online call center and CRM software for telemarketing and telesales.
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