Customer Focus, Inc. - On-site customer service training for service representatives. Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. CustomNet Services - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. Learning Curve - Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. Jones Associates - Specializes in researching, preparing and delivering training programs Dionco Inc. - A retail consulting firm specializing in retail selling skills and customer service skills. Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company SunShower Learning - Video-based training program to inspire positive attitudes in front-line customer service employees. Corporate Dynamics, Inc. - Training and consulting solutions for customer service, sales, and management related issues. Interaction Metrics - Customer service audit specialists. Learning Journey, Inc. - Solutions to help increase employee morale and give better customer service through communication and corporate culture. LMR Associates - Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts. M2S2 Communications - Provides services focused on the telephony industry. Profile, events and contact information. Thank You Very Much, Inc. - Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. Optimum Operating Procedures and Services Pty Ltd - Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia) Professional Edge - Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. Measure-X - Customer service and retention training and measurement. Includes testimonials and services. Customer Service University - Provides customer service videos and training programs. Includes online ordering and contacts. Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance. Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring. Martrain Ltd - Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. Peak Performance International Pty Ltd - Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. Oriel Training - Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. JoAnna Brandi & Company, Inc. - Customer care training program for managers. The Physics of Customer Service - International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. Gehegan & Associates - Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California. Expressive Concepts - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. Ford, Lisa - Speaks on customer service topics including managing, hiring and training. Audio, video and books available. Myra Golden Seminars - Keynotes, web based training and seminars designed with an emphasis on customer service improvement. Mark Eppler & Associates - Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. Craig Harrison's Expressions of Excellence - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. Service Strategies - Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations. Signature Worldwide - Offers customer service and sales skill training programs. Events calendar, and newsletter. Caliluna Consulting - Provides online customer service training for employees and managers to increase profits and improve business. Global Learning Partners, Inc. - Training and consulting company offers performance improvement and continuining education programs. Scott Brown - Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio. KL Consultancy - Offers customer service training programes. Profile and courses. T & T Training - Customer service training and consultancy.